What is your shipping policy?
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.
The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address provided is incorrect or incomplete or incorrectly entered at the time of purchase.
Ocean Botanicals DOES NOT accept responsibility for any items lost or damaged in transit in route to shipping destinations or items marked delivered by the carrier chosen at checkout. Once items leave the Ocean Botanicals warehouse the carrier chosen during check out accepts responsibility as the order has now been transferred into the carriers
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. Shipment is placed on Monday’s and Thursday’s.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping fees are non-refundable. If you refuse any shipments from oceanbotanicals.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
Once your order has been processed, we ship your order using the shipping carrier and method that you selected at the time of purchase. We recommend that when ordering our sea moss gel products, you select one of the priority shipping methods.
Ocean Botanicals ships internationally!
We want to make sure everyone has access to the amazing health benefits of our product! We only ship sea moss gels to Canada and no other international countries. International shipping rates will be calculated at checkout.